Our IT helpdesk team are here to support your business 365 days a year, twenty-four hours a day.
It’s no small feat to offer 365 IT support for our UK business clients. It takes a certain type of IT specialist, and thankfully we recruit the best, to be on call out twenty-four hours a day and 365 days a year. Christmas day. New Year. Gone midnight. Shift cover. We’re trusted by companies from aviation charter firms to international sports grounds, to provide remote IT support around-the-clock.
What does 24/7 IT helpdesk support look like?
At deeserve we’re here to cover core hours, 9 to 5, but also those irregular times like national holidays and after hours when your own IT support team is off duty. We offer a complete 365 and 24/7 helpdesk support service so that you can focus on your business while we focus on your IT support.
Yes, we monitor software and conduct important overnight updates, but we’re also at the end of the phone if your night shift is having network problems or your team can’t get the printer to produce those important presentation documents you’re going to need for tomorrow morning.
Does your business run a shift system? Do you need to be connected and to stay collaborative from home? We’re here, as your virtual helpdesk, when your in-house IT support team are on holiday or gone home for the night – 365 days a year if you need us.
UK-based 24/7 IT support
We’re proud to offer outstanding peace of mind for companies across the Midlands and the UK.
Our UK based teams are here for our clients 24x7x365, in the UK and globally. We offer a range of custom service levels for our clients, from helpdesk support during core business hours to custom IT support on weekends, during national holidays or to cover your night shift. We work smart, so you have the custom cover and flexibility your business needs.
If you can’t log in at 2am or get “The dreaded blue screen of death” on a Sunday afternoon, we believe you need the reassurance that your IT support company has your back. If you need your password reset when you’re trying to VPN in from your hotel room in Singapore or your machine doesn’t recognise your USB drive just before that 9am meeting, we can be there for you.
How does 24/7 support for business work?
We’re here for you around-the-clock, it’s that simple, but we know that no 2 businesses are the same. We have clients all over the UK, from Leicester and Nottingham to Derbyshire and even Scotland, and they all need something different.
We provide comprehensive and flexible IT support contracts that are bespoke to each business. If you’re a large firm that needs 365 helpdesk management, or a smaller company who wants around-the-clock IT support during a recruiting phase, we can help.
We’re only a phone call or email away, regardless of the time of day, to provide outstanding peace of mind and immediate IT support advice. We pride ourselves on delivering fixed-price, comprehensive, proactive IT support with over 10-years of experience – carefully designed and organisation-specific.-
Where do we start?
Give us a call and let’s talk about the right support package for the business cover you need – 365, just core hours, holiday cover, expert staff cover, whatever your company requires.
For a no-obligation consultation about your helpdesk needs, give us a call on 01509 808586 or drop us a line at [email protected]. We’ll get back to you right away and you could have uninterrupted day-and-night cover for your business before the end of today.
Find out what some of our clients have said about our IT support cover and how it helps them to run their businesses with confidence, around-the-clock and when they need it the most.
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FAQ?
More common questions we get asked about our all-around-the-clock IT helpdesk service.
When we recruit our IT support team it’s part of the job requirement that they must be on call several days a week to make sure that our clients who have IT support contracts are covered around the clock and every single day of the year.
If you take business support contract with deeserve we LITERALLY have you covered.
Yes. Yes we can.
We’re totally flexible and some of our clients just need, for example, holiday cover or emergency protection overnight. Every one of our business contracts is slightly different, but long-term or short-term you can be sure of the same level of cover and complete deeserve service.
Absolutely. Your down-time is often the best time for us to make alterations or changes, so they won’t impact on your day-to-day business. Part of our 365 cover means we can do this when your network, website or office are quiet – like weekends or late into the evening – offering the most efficient service possible to keep you up and running when you need to be.
We can make a lot of updates and patch systems remotely, but if we’re needed for hardware installation (or whatever) we’ll be there.
We build the right IT helpdesk contract for each client, highlighting your full cover package and exactly what you need to get the most out your cover to meet your needs.
Experience has shown us, however, that 365 IT business cover needs to be flexible to operate efficiently – no one wants to be haggling with their IT support team at 3am, and we want to make relationships with our clients for life.
We always allow a degree of flexibility and pride ourselves on being there in emergencies. That’s what 24x7x365 cover means.
We appreciate that IT support is a pretty broad term, but to be honest we offer a pretty broad service. In short, we offer the facility to cover business support and ongoing assistance for any tech-related products and services. This includes, but isn’t limited to, 365 helpdesk support (being on the other end of the phone, 365 days a year, to help with your IT problems), cybersecurity, hardware support, whatever it takes.
Our team are experts in specific platforms and IT systems, such as cloud services, Microsoft Exchange Server support, Cisco network support, or SQL server support. We make sure that the right person is online when you need them – it’s all a matter of brilliant scheduling, which we’ve been doing for over a decade – so the answer is really “Whatever you need us to support and whenever you need us to cover”, which is why each of our contracts is different.
Get in touch and we’ll tell you more.
