This very much depends on what you’re seeking to achieve.

Very few of our contracts are actually that similar. They might include our outsourced IT helpdesk support service, IT asset management with frustration-free ticketing, hands-on server support, our custom cloud service offerings or around the clock care, but no two businesses require the same services or support. No two companies are same size, have the same number of staff or have the same infrastructure.

We think it’s important to get the right answers for each of our clients, first time. Call us to talk about what you need. Do you need Windows desktop support? Decentralised networking solutions for remote working? Server management? Cybersecurity updates? Cross platform cloud email and calendar systems?

We’re happy to help. Tell us what you want or get us to do a no obligation appraisal of your current IT infrastructure, and we’ll create a custom package just for you. We guarantee to be competitive and offer a fixed (regular or one-off) fee for our services, to prevent any surprises in the future.

For many local Derby businesses, we have proven to be the best solution possible, and we’re happy to quote for what we believe is the best service around.

This isn’t as simple to answer as it might sound as no two businesses need the same service. There’s no one-size-fits-all fix for everyone and everyone has specific IT requirements that need specific IT solutions.

One of the many good things about being near to Derbyshire is we’re VERY competitive and can offer the very best in local and region-wide service – but it’s difficult to give a simple answer without talking to a company first and getting the facts on what they need and how we can help.

We believe in fixed rates, however, and no surprises (with the necessary flexibility and business needs). We think it’s important to get the right costing up front, by talking to our future customers first, to make sure our quotes are accurate and offer the best service possible for your spend.

While we charge a regular flat fee with no surprises we also offer additional services to support one-off IT projects  – our industry moves pretty fast. Please call us and we’ll talk you through a no obligation consultation before sign-off. We’re happy to provide you with a full IT audit of your infrastructure and suggest best practices for what your business needs to be ready for the future.

We’re confident that we are more cost effective than any dedicated internal IT department.

Our Midlands-based offices provide full remote IT helpdesk support cover for our clients in Derby from 9-5, with more support time available to cover weekends, national holidays, closures, shift systems and remote working, or whatever your business needs.

As such, if you ring we pick up the phone. It’s that simple.

We take pride in creating the right IT support contact for each client, detailing exactly what you’ll need to achieve what you want to achieve and providing the right service for your needs.

We also believe, however, that businesses need a certain amount of flexibility to operate efficiently. Being local, we believe in offering answers that makes relationships with our customers for life – many have been with us for over a decade – and that means we factor in some flexibility for emergencies and future service improvements. Our customers must able to be adapt, and the IT industry (be it patching software for cybersecurity reasons or having the right answers in an ever changing world), like their own businesses, is constantly evolving.

Over ten years of working with local Derbyshire businesses has taught us that IT infrastructure and support can greatly impact the way business is done, which means there has to be some flexibility in services and contracts. We offer a specific plan for a specific service and a fixed fee, but some contract flexibility is important to save our clients unnecessary expense and ensure a robust service.

Absolutely. This is something we do regularly for our Derby-based clients, and we’re happy to be as hands on as you need us to be. Sometimes it’s the only way, especially when we’re installing new hardware or you need us to be there for project planning or IT development meetings.

We pride ourselves on our communication. We see this as an important part of our IT support service and if that means being there when our clients need us to be that’s fine by us.

Not a problem. In fact, we love to show off our purpose-built facility at Normanton on Soar, less than half an hour from Derby city centre.

We believe in talking to our customers regularly, staying abreast of their business needs and keeping them informed of any new development in the industry and what we’re doing.

Sorry, appointments only please as we’re always on call for our clients – but we’re always happy to welcome our customers past, present and future.